Effective Date: 07/01/2026
Our Commitment to Your Privacy
Okefenoke Rural Electric Membership Corporation ("Okefenoke REMC," "we," "our," or "us") values the trust our members place in us. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our website, online account services, mobile applications (if applicable), member service representatives, and text messaging programs. By using our website or providing your information, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Okefenoke REMC, we may collect information including:
- Name
- Mailing address
- Service address
- Email address
- Telephone or mobile phone number
- Account number
- Payment information
- Member communications
- Website usage information
- IP address and browser information
- Device information
How We Collect Information
We collect information in several ways, including:
- Information you provide when creating an account, completing forms, making payments, or contacting us.
- Information collected automatically through cookies and similar technologies while using our website.
- Information received from payment processors, service providers, or other trusted business partners as necessary to provide our services.
How We Use Your Information
We use your information to:
- Provide electric utility services
- Maintain your member account
- Process payments
- Respond to member inquiries
- Provide outage notifications
- Send billing reminders
- Schedule appointments
- Provide service updates
- Improve our website and member services
- Detect fraud and protect our systems
- Meet legal and regulatory requirements
If you have requested SMS communications, we also use your mobile number to deliver the messages you requested.
Cookies and Website Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website performance
- Enhance user experience
- Maintain website security
Most web browsers allow you to manage cookie preferences through your browser settings.
SMS/Text Messaging Privacy
Examples include:
- Outage notifications
- Billing reminders
- Payment confirmations
- Appointment reminders
- Service updates
- Other account-related communications
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Okefenoke REMC does not sell or share your mobile phone number, SMS opt-in information, or consent to receive text messages with third parties or affiliates for their marketing or promotional purposes. This information is used only to provide the communications you have requested and to operate our messaging services.
Information Sharing
Okefenoke REMC does not sell your personal information. We may share information:
- With trusted vendors providing services on our behalf
- When required by law
- To comply with court orders or legal processes
- To protect the rights, safety, and property of Okefenoke REMC, our members, or others
- During business transitions when permitted by law
Any service provider receiving member information is expected to maintain appropriate safeguards.
Data Security
We maintain administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain member records
- Comply with legal, regulatory, accounting, and operational requirements
- Resolve disputes and enforce agreements
When information is no longer needed, it is securely disposed of in accordance with our record retention practices.
Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to websites operated by other organizations.
Okefenoke REMC is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Accessing Your Information
Members may access eligible account information through our secure online account portal:
https://www.oremcsecure.net
To protect your privacy, we may verify your identity before making requested changes.
Changes to This Privacy Policy
Okefenoke REMC may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Okefenoke Rural Electric Membership Corporation
Phone: 1-800-262-5131
Website: https://www.oremc.com
SMS Terms & Conditions
Okefenoke REMC SMS Messaging Program
Okefenoke REMC offers an SMS messaging program to provide members with important account-related information.
Program Description
Members who opt in may receive text messages regarding:
- Outage notifications
- Billing reminders
- Payment confirmations
- Appointment reminders
- Service updates
- Other account-related communications
Message Frequency
Message frequency varies depending on your account activity, service requests, outages, and communication preferences.
Message and Data Rates Message and data rates may apply.
Member Support
For assistance, call 1-800-262-5131.
Opt-Out
Reply STOP to any message to cancel SMS messages.
Help
Reply HELP to any message for assistance.
Privacy
Your participation in the SMS messaging program is also governed by this Privacy Policy.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-800-262-5131 or send us a message.
