When you call in to OREMC to set up service, ask a billing question, inquire about your usage, learn about payment options, or one of many assorted other questions, the first person you are going to speak with is a Member Services Representative (MSR). Meet three of our newest MSRs working out of our Nahunta office: Ellis Dean, Alicia Dean and Angela Mock.

Ellis Dean joined the OREMC team about a year and a half ago. He had been working at Bank of America on St. Simons as a relationship banker, but was looking for something closer to his home in Raybon. He had heard OREMC was a good place to work and focused on community, family and a positive work environment. He saw the job of MSR as inline with his skills at the bank—and as a paraprofessional at Waynesville Primary School and a customer service representative at Lowe’s before that. His instincts proved correct.

“My banking experience provided a good foundation to be prepared for the financial responsibility, accuracy and member satisfaction of the MSR job here at OREMC,” Ellis noted. “It has been eye-opening to learn a whole new industry . . .there is so much involved. But I enjoy the integrated processes and the many hands involved in powering members’ lives.”

Ellis says he enjoys working in his own community, and the satisfaction that comes from making things easy for people and being of service. He takes pride in being a resource and working to provide each member a good experience.

When he is not working at OREMC, Ellis enjoys being out in nature, walking trails, visiting the swamp, fishing, ATV riding and spending time with family.

Alicia Dean came to OREMC a year ago after working for 17 years at Pet Supplies Plus in Brunswick. Having an interest in being a vet technician, she began working there as a cashier during her senior year in high school. She worked her way into the fish department—which included reptiles and their food supply— then began training for a management position, leaving as store manager to work at OREMC.

Looking to be closer to home and work more traditional hours, Alicia heard about the MSR job opening from her sister who knew people who worked at the co-op and talked about it being a good place to work.

“I am happy with my decision,” said Alicia. “Everyone has been welcoming, friendly and easy to work with.” While she does sometimes miss “being out in public” she is representing OREMC at the Brantley County Chamber and excited to be more involved in the community.

Being closer to home also gives her more time with family and her seven-year-old son. Alicia also enjoys camping, flower gardening and the family’s monthly adventures noting, “We are adrenaline junkies, so we like amusement parks—riding an alpine coaster on the side of a mountain was pretty exhilarating. But we also look forward to taking a train to New York City and seeing the Rockefeller Christmas Tree and the 9/11 Memorial.”

“I never realized there were so many reasons to call the power company,” Angela Mock said as she reflected on her orientation as an MSR a year ago. “I had worked at the same place for 30 years, and when the MSR position came open I thought it would be a chance to do something new.”

Learning a whole new industry has definitely given her a new perspective on OREMC and all there is to learn so she can best serve the members and answer questions. Prior to coming to OREMC, Angela worked at Unison Behavioral Health, most recently as an executive assistant. Over her tenue she moved through several different departments: overseeing residential homes, day services, pharmacy and then administration.

Angela had always heard OREMC was a good place to work, and felt the opportunity to grow into the MSR position would give her new learning opportunities. “It is good to get out of my comfort zone,” she noted.

She says OREMC has lived up to its reputation as a family-oriented atmosphere. She likes helping the members and learning all that OREMC does to support the community. When not at the office, Angela likes spending time with her grandchildren (and grown children), going to the beach and being on the water in a boat.